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Legally, the "we will deliver your sofa before Christmas" is part of your contract. Products that are routinely delivered late, projects that are never completed, and deadlines that are never met are a great way to infuriate customers. But normally the delivery time for any item you buy isn't an enforceable part of the contract unless you make it so. One way to avoid this problem is to under promise and over deliver. Kefron McLaw Consulting services help companies provide customer service excellence and live up to the promises that they make ensuring increased satisfaction & revenue. ... Give yourself time to address the unexpected, and always deliver on your promise. After you make the promise, communicate with the person often. Keep supplying what you promise and always be true to your word. Always make the supplier confirm in writing that they will deliver as needed or inform when they will deliver. Remember this: If you drop the ball once and let your customer down by not delivering on your promise, you have not just lost that particular customer but a whole slew of others who he/she has told about the experience. Preferably this acknowledgement should be system generated from the Supplier’s’ ERP system so that you are sure that their plan is according to your requirements.
This is a common worry; for example, say you order a new sofa from a store with a deal that promises to deliver everything ordered before a certain date by Christmas. If the description of your promise is vague, then the other person may assume more of you. If you find that you cannot deliver on time or as well as you thought you could, then communicate that as soon as possible. This will need acknowledgement from the supplier for each and every PO that you send them. Most packages that are late show up shortly after the estimated delivery date. Say exactly what it is that you are willing to promise. Corning Promise supports our youngest learners by funding expanding evidence-based programming to children, birth to age 5, thereby ensuring more children acquire strong foundational skills – cognitive, emotional, and language-to succeed.
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